JW Marriott Houston by The Galleria

Just stayed a few days for a leadership retreat. Rooms were comfortable. The only issue I had was that I came down twice due to keys not working. The 1st time they simply made me new keys. 2nd time I returned to the desk within minutes and I explained my lock had no lights at all however my group was leaving and I asked to get it fixed before I returned at 5pm. Front desk handed me my keys and said OK, nothing more. Got back at 530pm, and my key still didn't work. A manager helped me get in my room as I had 30 mins up prepare for dinner. It was clear the previous front desk gentlemen did nothing to address my issue as requested because when facilities arrived to help me into my room and plugged in the device to charge the device, my lock worked in seconds. It did work when I returned to dinner at 80m as it had been charged. Other than that, the staff was kind and helpful.

Nice location, near Galleria and food options. Location is a lil busy for traffic but that is Houston. There is hotel garage parking (and valet) with a rooftop pool too.

Best location for Houston vacation or business trip. Galleria is the place you want to be because all the good things are happening in this area. Big luxury mall is right across. Quiet and easy. $15 per day bar and coffee shop voucher and with 2 mile ride service was crucial !!

I came to this hotel for work and out of all the places I have been they had the best house keeping service! They ensured my room was clean and comfortable so I can get a good nights rest before going back to work. They went above and beyond to meet my cleanliness standards and provide good customer service. Thanks to the staff!

We had a really nice stay here. We were upgraded to a jr. suite which was amazing, thank you! It was super spacious and super clean. There’s a large gym area with a separate yoga space and pool.

This visit was absolutely fantastic. The staff was phenomenal. From the time I walked in starting with valet, which was extremely friendly and engaged. The front desk staff was fabulous also! I was in a room that was next to the freight elevator. I did not notice the noise the first night because I got in rather late and was beat. However, the second day it almost drove me crazy but I had too much unpacked to move to another room which they did offer. They were very apologetic and in order to accommodate me, they gave me access to the executive lounge and a reasonable amount of points on my Marriott card. The bar staff was extremely friendly, including both shifts. I can’t rave enough about the level of hospitality this hotel provided. The workout area was also great. It exceeded my expectations. Thank you all for making the visit grand. It is obvious that the company spends a lot on employee customer service training and employee engagement. It really shows. They have higher the best of the best and kudos to everyone who I interacted with during my two days at this establishment. By the way, I was there for a Charles Schwab trading conference. I feel like I made friends and they are family and this happened only in two days. I will definitely be back. Thank you all and happy holidays!

Good location but high cost. Service is spectacular. Rooms are ok. Not enough electrical Sockets in the Room I had. No Keurig Coffee Maker. They gouge you on Drinks. Good hotel but couldn't get a late departure. Honestly I prefer the Crowne Plaza which offers better value.

Quite a lovely hotel and room. From the minute I walked into the hotel, I was pleasantly welcomed by their signature scent Expansion, which is available as a diffuser in their store at the lobby. Every corner was of this hotel delivers elegance and style, I was quite captivated! The galleria mall is immediately across the street, with Nobu in direct view! This is definitely a great location, I highly recommend!